Frequently Asked Questions
Is there a contract?
No long-term contract. You sign a service agreement with no minimum term. Cancel anytime by phone, text, or email with no cancellation fee.
When do I get charged?
Nothing is charged today. Your first visit is a comprehensive initial treatment - longer inspection and heavier application. That's what the one-time initial charge covers. It's separate from your ongoing rate, which is your maintenance price for regular visits after that.
Quarterly: One-time initial charge at first visit, then monthly autopay at your regular rate. Business accounts are invoiced monthly instead, due within 30 days.
Monthly: One-time initial charge at first visit, then pay at each service visit - no autopay.
Twice Per Year: No initial charge - payment due at the time of each visit (April and September).
Cash, check, or card accepted (Visa, Mastercard, Amex, and Discover).
What happens after I submit this form?
We'll review your signed agreement and call or text you to get your first visit scheduled - typically within one business day. You'll also receive a confirmation email with a copy of your signed agreement and your online account info.
What if I see pests between services?
Monthly and Quarterly customers get unlimited free re-service for covered pests between scheduled visits. Just call, text, or email - we'll get back out. Re-service covers ongoing maintenance, not the cleanout of an established infestation. Twice Per Year customers have a 30-day re-service window after each visit. Weekly and Every Other Week customers are already on a high-frequency schedule, but call us if you have a concern between visits.
What if I have a heavy infestation?
Your plan covers ongoing maintenance. If we find an established infestation, such as cockroaches inside rooms or units, we'll quote the cleanout separately in writing. Nothing is done without your approval, and you can cancel at no charge if you decline.
Does the Twice Per Year plan cover mice?
No. The Twice Per Year plan covers 20 pests but does not include mice or rats. If rodent coverage is important to you, the Monthly or Quarterly plan is a better fit.
Do I need to be home for service?
Not for exterior-only service. If interior treatment is needed, you or another adult must be present. We never enter a home without someone there.
How do I access my online account?
Your account info is shown on the confirmation screen after you submit. Once we've set up your plan - typically within one business day - you can log in at regalpestmi.com/account to view your appointments, invoices, documents, and manage your payment method. First time logging in? Choose
Get Login Info and we'll email you your username and a link to set your password.
Can I change my plan later?
Yes. Call or text the office and we'll update your plan. Changes take effect at the start of your next service cycle.