Ants, Bees, Beetles (not Wood Destroying), Boxelder Bugs, Centipedes, Cockroaches, Crickets, Earwigs, Flies (not Fruit or Phorid), Gnats (not Fungus), Mice, Millipedes, Mites, Moths, Rats, Silverfish, Sowbugs, Spiders, Springtails, Stink Bugs, Wasps, and Weevils.

The following are not included under your service plan: bed bugs, wood destroying beetles, fleas, fruit flies, fungus gnats, mosquitoes, phorid flies, termites, turf pests, and wildlife.

We do offer services for bed bugs, fleas, and wildlife — these are available upon request at an additional charge. We also offer VA pest/termite inspections. Give us a call if you have questions about a specific pest.

Exterior perimeter: When spraying the exterior, we treat approximately 3 feet up and 3 feet out from the foundation, as well as around window and door frames.

Attics, ladders, and rooftops: We do not spray in attics. Access to attics, use of ladders, and going on rooftops are not standard components of a service plan visit, and your plan does not guarantee or entitle you to any of these. Regal Pest Control retains sole discretion over whether these areas are accessed, based on what our technician determines is necessary and appropriate for the situation. The pests covered under our service plans do not require roof or rooftop inspections as a standard practice.

That said, many pest issues can be prevented with exterior-only treatments, especially if your plan starts in April or May. If you start closer to fall or winter, we may recommend an interior treatment as well. It's always your call — just let us know your preference and we'll work with it.

Questions? Call us at 1-866-453-7221.

Yes. Spider web knockdown is included on every visit — no need to ask.

Exterior pesticide spraying is available from April through October only. From November through March, exterior services are limited to inspections for rodent and wildlife activity, entry points, and conducive conditions.

If needed during those months, exterior baiting for mice and rats and insect dusting may be provided upon request and approval. Every visit is customized to address your location's specific pest concerns.

You have two options — let us know which you prefer:

Automatic (24-Hour Notice) — Default
We send you an SMS and/or email the day before your scheduled visit. No action needed on your end.

Confirm Before (10-Day Advance Notice)
We reach out 10 days before your service is due. You'll confirm the date or request a reschedule. Please note: if we do not receive a confirmation, we will not dispatch a technician.

To change your notification preference at any time, give us a call or send us a text.

For exterior-only service, you do not need to be home. We'll take care of the outside and you'll receive a service summary when we're done.

For interior service — or during winter visits when most of the work happens inside — we do need someone to be present and provide access. For winter services in particular, we strongly recommend interior treatment, as that's where the visit will be most impactful during those months.

If your availability changes, just let us know ahead of time and we'll work with you.

Just call, text, or email us and we'll get it taken care of. No complicated process — reach us whichever way is easiest for you.

Most visits take between 45 minutes and an hour. For homes under approximately 3,000 sq. ft., plan on closer to 45 minutes. Larger homes or properties with more areas to treat will run closer to an hour. Every visit is a little different depending on what we find and what needs attention.

Just call, text, or email us and we'll get you scheduled. Re-services are free and we try to get out as quickly as possible.

We're working on adding re-service requests directly through your online account portal — that's coming in a future update.

A little prep goes a long way. Before your technician arrives:

• Make sure all areas you want treated are accessible — unlock side gates, move vehicles if needed, let us know about any access issues in advance
• Keep children and pets out of the areas being treated
• Put away food, dishes, children's toys, and clothing in treatment areas
• Cover or remove fish tanks and pet water bowls
• For outdoor treatments, bring in or secure items that shouldn't be exposed

If there's anything specific about your property we should know before we arrive, give us a call or shoot us a text.

Yes — just contact us by call, text, or email and let us know. Things like "dog in the backyard," "side gate code is 1234," or "please don't knock" get noted on your account so your technician sees them before every visit. We'd rather know ahead of time than miss something on the day of service.

You can request a specific technician and in most cases we'll do our best to make it happen. We understand that familiarity with a tech — especially one who knows your property and its history — makes a difference, and we take that seriously.

That said, we can't guarantee it every time. Routes change, schedules shift, and sometimes a technician is unavailable. If we can't fulfill a request on a given visit, we'll send someone who is fully briefed on your account.

You don't necessarily need to vacate the entire home, but children and pets should not be in the rooms being treated while treatment is in progress. Stay out of treated areas until your technician lets you know it's clear to re-enter.

A few other things to keep in mind before a visit: put away food, children's toys and clothing, cover fish tanks, and move pets out of areas being treated. For outdoor applications, remove pet water bowls and any items that shouldn't be exposed.

If you have specific health concerns — such as asthma, prescription medications, or other medical conditions — we recommend speaking with your doctor about any potential pesticide interactions before your service. For more detail, see our Risk/Benefit Information page.

Pesticides are pesticides — we don't describe them as "safe," and we think it's important to be straightforward about that. The products we use are applied at concentrations effective enough to control the target pest, and they should be treated with the same respect you'd give any pesticide.

Health risk is generally related to two factors: the toxicity of the compound and the level of exposure. Restricting access to treated areas during and immediately after application is one of the most effective ways to reduce exposure. Most products used in and around homes are EPA-registered general use pesticides, which carry fewer restrictions than restricted-use products — but they are still pesticides.

For a full breakdown of how pesticides work, toxicity classifications, and precautionary measures, visit our Risk/Benefit Information page.

Yes. Upon request, we'll provide you with a copy of the manufacturer's specimen label for any pesticide applied to your property. Product labels include application directions, safety information, and precautionary statements. Just give us a call or ask your technician directly.

You can also find SDS sheets and product information on our SDS/Product Labels page.

Not necessarily — each visit is tailored to what's actually going on at your property. The most common product we use for perimeter and general pest control is Talstar P, a residual spray applied to the exterior and interior surfaces as needed. But if there's active ant or cockroach activity, we'll use gel bait in addition to or instead of a spray. For mice, we use tamper-resistant locking bait stations rather than spray.

If several consecutive visits show no activity for a particular pest, we may scale back the treatment for that pest accordingly. The goal is always to use what makes sense for the conditions on that day — not to apply the same thing on autopilot. If you have questions about what was used during a specific visit, just ask your technician or give us a call.

This is one of the most common things customers notice after a visit, and it's worth understanding why it happens.

For ants and cockroaches: Gel baits work by attracting pests to the product — so you may see increased activity as they feed on it. That's the bait doing its job. It takes time to move through the colony.

For mice: Bait stations can increase activity around those stations as rodents locate and begin feeding on the bait. Seeing more activity around a station isn't a failure — it means contact is being made.

For insects you're seeing right now: They may not have yet contacted the treated surfaces, or they may have contacted the product just moments ago. Residual sprays like the ones we use aren't instant — they work over time as pests walk through treated areas. Some insects also emerge from harborage after treatment disturbs their environment.

Give it 3 to 5 days before drawing any conclusions. If activity hasn't improved after that window, give us a call — re-services are always free.

We monitor weather as much as possible and try to avoid scheduling exterior services ahead of rain — but in Michigan, that doesn't always work out.

The primary product we use for exterior perimeter treatment needs approximately 6 hours of dry time to be fully rainfast. After that window, it's designed to hold up to normal outdoor conditions. Keep in mind that much of what we apply gets into cracks, crevices, and surface pores where rain has limited impact.

That said, if rain falls shortly after your treatment and you have concerns, just contact us — we'll come back out and re-treat at no charge, no questions asked. In pest control in Michigan, rain happens a lot. We're not going to make it your problem.

Plan on 3 to 5 days to see meaningful results from most treatments. Some pests will respond faster; others — particularly those that require bait to move through a colony — take longer. If you're not seeing improvement after 5 days, contact us and we'll come back out.

You can log in to your account anytime at regalpestmi.com/account. From there you can:

• View invoices, estimates, and documents
• Pay your balance
• Add or update a payment method under Manage Payment Options

Log in at regalpestmi.com/account and select Manage Payment Options. You can securely add or update a debit or credit card from there at any time.

If you aren't satisfied with the results of a service, we'll return to re-treat at no charge. If the problem persists, we'll keep working until you're satisfied — or we'll refund your last pest control payment.

Excludes initial service costs and equipment fees.

Your cooperation helps us deliver the best results. If our technician notes conditions on-site that are contributing to pest activity — such as moisture issues, clutter, or entry points — it's important to address those. If noted conditions aren't corrected, we may not be able to guarantee results in those specific areas.

We also ask that you allow our technicians reasonable access to the property at each scheduled visit.

We try to be straightforward about this: prices do increase over time. Like most service businesses, our costs — fuel, materials, labor — change year to year, and our pricing reflects that. We aim to keep any increases reasonable and we don't do it for the sake of it.

If and when your rate changes, we'll notify you in advance. You're never locked into a contract, so you always have the option to cancel if a new rate doesn't work for you.

If the pest is covered under your plan, it's covered — full stop. You don't need to have had the problem at signup for it to be included. Just contact us and we'll address it, either at your next scheduled visit or as a free re-service if it needs attention sooner.

It depends on the pest, but proximity to an active infestation — especially in attached homes, condos, or close-together properties — can increase your risk for certain pests like ants, cockroaches, and mice. Being on a regular service plan is one of the best things you can do in that situation, as the perimeter barrier and interior treatments create an ongoing line of defense.

If you're seeing increased activity or have concerns, contact us — that's exactly what re-services are for.

Yes. If you'd like to switch from quarterly to monthly service or vice versa, just give us a call and we'll set it up. Keep in mind that a change in frequency will come with a change in price — monthly service is more frequent and priced accordingly. We'll go over the updated rate with you before making any changes.

Your plan is tied to the service address, not the address you're moving to. If you move, your current plan will need to be cancelled and a new service agreement will be set up for your new address. Pricing may be different at the new location. Just give us a call when you're ready and we'll take care of it — the transition can often be seamless with no gap in service.

If you're selling your home: the plan does not transfer to the new owner. The new homeowner will need to contact us, schedule an inspection, and sign a new service agreement. We're happy to work with them directly and can often get service started without interruption.